Contact support
For product support, troubleshooting, purchase questions or feedback, email support@gotolist.app.
You can contact us from any email client. If you are reporting a problem, including the app version, device model and operating-system version can help us investigate.
Support & Feedback in the app
Open Settings → Support & Feedback in The Gift Journal and choose Report a problem, Suggest an improvement, Report a correction or Copy diagnostics.
Feedback drafts contain what you deliberately type plus app/platform metadata. Journal People, Gift or Hint text, URLs, photos, Contacts content and private iCloud identifiers are not attached automatically.
For more detail, see the Settings, trial, Full Unlock and support guide.
Trial, Full Unlock and purchases
The Gift Journal uses a 14-day trial and a one-time Full Unlock, not a recurring subscription. Use Restore Purchases in the app when an existing App Store entitlement needs to be refreshed.
If a purchase or entitlement still does not look right, email support@gotolist.app and describe what you are seeing. Do not send payment-card details.
Troubleshooting
The User Guide includes help for sync, backup and restore, imports, reminders, widgets, Apple Watch and other common questions.
Open troubleshooting guidance or browse the full User Guide.
Privacy when contacting support
Only send journal content when it is necessary for your support request and you are comfortable sharing it. The app does not automatically attach your journal database, Contacts data, photos or private iCloud account identifier to support messages.
For information about how support messages and app data are handled, read the Privacy Policy.